Payment Policy
At Vantrocol, we aim to make the payment process simple, secure, and straightforward.
Accepted Payment Methods
We accept a range of secure payment methods available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Other payment methods supported by Shopify
Available payment options may vary depending on your location and device.
Payment Security
All payments are processed securely through trusted third-party payment providers. Vantrocol does not store or have access to your full payment card details.
Our website uses industry-standard encryption (SSL) to help protect your personal and payment information during checkout.
Payment Timing
Full payment is required before your order can be processed and dispatched.
Once your payment has been successfully authorised, you will receive an order confirmation by email.
Pricing
All prices displayed on our website are shown in the applicable currency selected at checkout.
We make every effort to ensure our prices are accurate. However, if a pricing error is identified before your order is dispatched, we reserve the right to cancel the order. If this happens, we will contact you as soon as possible and provide the option of a full refund or, where appropriate, purchasing the item at the correct price.
Taxes
Where applicable, taxes are included in the price displayed at checkout in accordance with UK legislation.
Failed or Declined Payments
If your payment is declined or cannot be authorised, your order will not be processed until payment has been successfully completed.
If you experience payment difficulties, please contact your payment provider or card issuer before placing your order again.
Fraud Prevention
To protect both our customers and our business, we reserve the right to cancel or refuse any order where fraudulent activity or unauthorised payment is suspected.
Additional verification may be requested before an order is dispatched.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please note that it may take several business days for your bank or payment provider to process and display the refund after it has been issued.
For more information about refunds and returns, please see our Returns & Refund Policy.
Contact Us
If you have any questions about payments or require assistance with your order, please contact us through our Contact page. We're always happy to help.