Refund policy

At Vantrocol, we want you to be happy with your purchase. If you are not completely satisfied, you may return your item(s) within 14 days of delivery for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

Items must be returned within 14 days of the delivery date.
Products must be unused and in their original condition.
Items must include all original packaging, tags, and accessories where applicable.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions on how to return your item(s).

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days. Please note that processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.